Frequently Asked Questions
Ordering/ Payment FAQs
Do you have a minimum order amount?
We pride ourselves on our service to the hobbyist. There is no minimum on the individual parts, but we do need to have a minimum order size. There is a $5 minimum order required to access our checkout. Take a look around. It won’t take long to find $5 worth of parts you need.
Do you accept credit cards?
Yes. We accept Mastercard, Visa, American Express and Discover Cards through a secure payment page provided by PayPal. All taydaelectronics.com account information and transactions are protected by a GoDaddy SSL.
What payment methods do you offer?
We process all payments through PayPal. You do not need to be a member of Paypal to complete your purchase. You can pay directly with your Mastercard, Visa, American Express and Discover Cards without a PayPal login.
Why are your prices so low?
Our low prices are a reflection of our ability to efficiently move our merchandise from order to delivery, all with a 100% satisfaction guarantee. We also frequently offer discount codes on our facebook page.
Do I need an account to order?
Yes. Setting up your secure account takes only a few clicks and your info will be there for future purchases.
How can I acquire credit?
We don’t offer account credit. You may use your credit card to pay for your order on PayPal.
What is a ‘Recharge Code’ and how do I get it?
Time to time we do make promotional offers like selling recharge codes, for example, buy $100 recharge code and get $120 store credits. When you buy this code, we put $120 store credits to your account. You can use these store credits to shop anytime you wish to. More details in http://taydaelectronics.com/storecredits (Currently this service is unavailable)
What is your price matching policy?
We are currently reviewing our options for price matching policy. If you see a part at a in stock anywhere at a lower price, please let us know, and we will do all we can to match or beat the price.
How do I use your part search utility?
You can search for your parts by their common name and/or the manufacturer’s part number. Our contact page also provides a simple form for you to enter product names/numbers that we don’t yet offer.
Do you have a dealer / distributor program?
No, Tayda service model and policies are designed primarily to satisfy the electronics hobbyist. Manufacturers and dealers often order from us for our low prices and fast safe shipping, but we do not have specific wholesale purchasing programs.
Is online ordering safe?
Yes. TaydaElectronics.com is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to a 256-bit Secure Sockets Layer encryption. For your added security, Your payment information is never entered into the Tayda site but instead into PayPal.com
Can I add an item to my order after it has been placed?
Strictly, absolutely, positively definitely NO , this is why we put message into checkout page to tell you to please double check to make sure you have ordered correct items with correct quantity, once order is paid we can’t and we will not make any changes in order contents. because it stops our speedy workflow. When customers ask to change their orders we have to inform 5 different divisions in warehouse to make that change happen and it cause orders to be packed by delay. We cannot change orders and provide the same low costs and speedy shipping
I need to cancel my order, can I do that?
You may be able to cancel your order if we haven’t already shipped it. Contact us as soon as possible.
What are your hours of operation?
We are open Monday-Friday 8:30am - 5:30pm ICT. We usually ship within 1 business day of payment confirmation. If you place an order on a weekend day or national holiday it will be processed the next business day.
I ordered the wrong part and I would like to return it. Do you accept returns?
Yes. If you are not happy with your purchase, for any reason, we will grant a full refund. Please contact customer service.
Can I get a discount?
We frequently post discount codes on our Facebook page.
I have some surplus parts, are you interested in buying them?
We don’t buy parts from retailers, we only buy directly from manufacturers.
Where do you ship from?
Depend on item availability and customer/recipient location, your order will be shipped from one of these locations, Singapore, Thailand and USA.
How long before an order is shipped?
We usually ship within 1 business day of payment confirmation.
Do you ship internationally?
Yes- Anywhere in the world!
I placed an order who do I call to get tracking information?
Every tayda electronics order is shipped with a tracking number. We put tracking numbers at the bottom of you shipment confirmation email and link to information page for how to track your shipment http://www.taydaelectronics.com/shipmenttracking. Also at anytime after orders shipped customer can find his/her order shipment tracking number from order detail page in his/her taydaelectronics account.
Please contact our customer service if you have any questions about a specific order.
What is the warranty on the parts you sell?
We guarantee that you will receive your purchase in perfect working order. If you are unhappy with the products you receive we will refund your purchase. Every product we sell is covered by our 100% satisfaction guarantee.
What quality standards does your company meet?
We at Tayda Electronics pride ourselves on exceeding industry standards in quality and customer service. Our 100% Satisfaction Guarantee can’t be beat- If you aren’t happy, you get your money back!
I have received faulty or wrong products from other
distributors, how do I know Tayda Electronics parts are good?
Our 100% Satisfaction Guarantee ensures your order will be what you wanted, free of any damage. You can contact our Customer Service with questions concerning any product we sell.
I just received my order and a part was missing or damaged, what should I do?
Contact us and we will issue a full refund right away. In the case of a damaged product, we do give refund without any hassle and often without a return. In some cases we do ask the you send us an image of the damaged item so we can see what happened and we can avoid similar problems in future shipments. If the damage or malfunction is internal, then we may ask for your test results so we can test it in our labs to minimize future problems.